We want you to love your order! If something isn’t quite right, here’s how returns and refunds work. This policy doesn’t affect your statutory rights.
You can return items for any reason within 14 days of receiving your order. Just let us know within that time, then send the item(s) back within 14 days of contacting us.
To get a full refund, items should be:
If an item comes back worn, damaged or without its tags, we may reduce the refund to reflect its reduced value.
Return postage is paid by you, unless the item is faulty or incorrect.
We’ll refund you within 14 days of receiving your return, or of you sending us proof of postage, whichever comes first. The refund goes back to your original payment method, and your bank may take a few extra days to show it.
Delivery costs: if you return your whole order, we’ll also refund the original standard delivery charge. If you return only part of your order, the delivery charge isn’t refunded.
We don’t currently offer direct exchanges. If you’d like a different size or style, please return the original item for a refund and place a new order.
If your item arrives faulty, damaged or not as ordered, please email us with your order number and a photo so we can sort it quickly. We’ll cover the cost of returning it and offer you a replacement or a full refund, including your delivery charge.
We’d appreciate hearing from you as soon as possible, but your rights under the Consumer Rights Act 2015 still apply. That includes a full refund for faulty items reported within 30 days of delivery.
For any questions about returns or refunds, email contact@style-boutique.co.uk. We’re always happy to help.
